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Phone System and Call Center Admin Guides
Instructions and guides for Freevoice Call Center administrators and supervisors.
1. Agents - Configuration
2. Agents - Assigning Dynamic Agents To Queues
3. Agents - Assigning Static Agents To Queues
4. Agents - Default Settings
5. Agents - Monitoring Dynamic Agents
6. Agents - Force Logout
7. Reporting - Accessing the Queue Reports
8. Reporting - Realtime Dashboard
9. Reporting - Queue Totals
10. Reporting - Completed Calls
11. Reporting - Abandoned Calls
12. Reporting - Callbacks
 

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